Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at info@simmotion.com.
Issues with Orders
Please email us within 14 days of receiving your order. Include:
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Your order number
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Clear photos showing the defect
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A brief description of the issue
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Within 14 days: We cover Standard/Ground return shipping for defective or incorrect items.
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After 14 days: Return shipping is the customer’s responsibility.
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If you choose expedited return shipping, you will be responsible for the cost difference.
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It will be inspected and tested.
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If a defect is confirmed, we will offer a repair, replacement, or refund.
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If no defect is found, the customer will be responsible for return shipping and any applicable labor fees.
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Refuse the shipment if possible.
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If you accept it, report the damage within 48 hours to us by email, including clear photos of the packaging and the item.
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Do not discard the packaging materials, as we may need them to process an insurance claim.
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Claims filed after 48 hours or without proper documentation may not be eligible for a refund or replacement.
Orders & Preorders
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Your full name
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Your order number
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A clear description of what you’d like to add or remove
Payments & Discounts
We accept the following payment methods:
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VISA
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MasterCard
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American Express
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Discover
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PayPal
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PayPal Express
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Affirm (if available in your region)
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Prepayment by bank transfer
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Credit card
Please note:
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Available payment methods may vary depending on your region.
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We do not accept cash on delivery.
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If you choose to pay by credit card, your card will be charged upon completion of the order.
Yes! We offer bundle options exclusively through our Bundle Builder on our website. When you bundle two or more items, you can save up to 5% on your order.
Please note:
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The Bundle Builder is only available on our website—it is not yet available through the Shop app.
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Discounts are automatically applied during the bundle process when eligible items are selected.
It’s a great way to save money when purchasing multiple products. Visit our Bundle Builder to customize your setup and get the best value.
Returns & Refunds
If you canceled your order, refunds are typically processed within 5–7 business days by your credit card provider after cancellation is confirmed.
If you returned an item for a refund, we will initiate the refund immediately after inspecting and approving the return. Once processed on our end, your credit card provider may take an additional 5–7 business days for the funds to appear in your account.
Processing times may vary slightly depending on your bank or payment provider.
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Item must be unused, undamaged, and in resalable condition (no markings, labels, or tape on the product box)
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Must include original packaging and all accessories
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Opened items may be returned only if unused and in perfect condition
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All returns require prior authorization — please email us to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused.
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Customers are responsible for return shipping unless the item is defective.
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Shipping fees are non-refundable (including orders that qualified for free shipping).
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If your order received free shipping, the original shipping cost will be deducted from your refund.
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Items must be packed in an outer shipping box—do not place labels or tape directly on the product box.
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An incorrect address provided
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Delivery refusal
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Failure to accept the package
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Or a customer-initiated return-to-sender request
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Original outbound shipping cost
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UPS return-to-sender processing fee: $21
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Sim-Motion processing/restocking fee: $25