Return policy
If you find products purchased from our Sim-Motion do not perform to your needs (subject to normal wear and tear), you can return, within 14 days from receipt, the merchandise in the original packaging. Package must include all of the accessories for a refund. (minus shipping and a minimum 15% restocking fee).
Once return is inspected, if parts or packaging are missing, more than the 15% restocking fee may be charged.
The customer must cover the shipping costs of the return.
Damaged or defective products
If you need to return goods by reason of a defect within the warranty period or by reason of a shipping error, please contact us at info-us@sim-motion.com to start the RMA process.
During the first 14 days, Sim-Motion Inc will cover the return shipping costs. Please pay attention that Sim-Motion can only take over the expense for the Standard / Ground shipping. If the return falls outside of this period, the customer is responsible for shipping the item back for repair.
Returned products will be inspected and repaired, replaced or refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to cover the cost of any defective products.
We do not refund products:
• Obtained from a source other than Sim-Motion.
• Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.).
• Damaged by misuse or activities other than the intended purpose.
Products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.
If the item is damaged or not in its original packaging, we cannot accept the returned item(s) and cannot give a refund. Customer will be responsible for parts and labor for all repairs if this is the case.
If the item returned is found to not be defective, the customer will be responsible for shipping fees and labor.
Refunds
Your original form of payment will be credited for the price of your product and any taxes, excluding shipping all costs and a 15% restocking fee (when applicable).
Payment will be made when Sim-Motion has received and processed your returned item.
Please remember that payment companies vary on the time it takes for a credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
Sim-Motion Inc cannot guarantee return credit for orders that are not returned in accordance with our return policy.
